Help

Frequently Asked Questions

Yes, Pet Sitter Dashboard runs on all Apple devices.

Our app is available on the App Store.

Alternatively, install our software on your Home Screen:

  1. Open Safari
  2. Log in to our app here.
  3. Click Add To Home Screen
  4. Follow the instructions

Pet Sitter DashboardPet Sitter Dashboard

Yes, Pet Sitter Dashboard is available on your Android phone, tablet and Chromebook.

Our app is available on Google Play.

Get it on Google Play
 

Alternatively, install our app on your Home Screen:

  1. Open the website in Chrome
  2. Log in to our app here.
  3. Click the Chrome menu
  4. Click Install Pet Sitter Dashboard…

Yes, Pet Sitter Dashboard works in Chrome, Firefox and Edge (but not Internet Explorer).

Install our app on your Home Screen:

  1. Open the website in Chrome
  2. Log in to our app here.
  3. Click the Chrome menu
  4. Click Install Pet Sitter Dashboard…

Pet Sitter Dashboard

Pet Sitter Dashboard works offline. 

You can access appointments, customer addresses etc. even when you don’t have a phone signal.

What’s more, anything you change while you are offline is automatically synced when you are back online.

Yes, Pet Sitter Dashboard is completely free for solo pet sitters. We charge a small amount for additional team members. You can add and remove team members as needed and if you remove a team member within 30 days you won’t be charged.

Pet Sitter Dashboard supports three currencies.

  • Dollar
  • Euro
  • Pound

Change your currency in My Business.

Pet Sitter Dashboard

We publicise updates and bug fixes on our changelog page and in our Facebook feed.

Visit our support page to ask a specific question. You can….

  • Tell us about a bug
  • Request a new feature
  • Ask a general question

Yes, we can import customer data from a wide range of other systems. To enquire about this service please raise a support ticket.

We do not charge for this service.

Adding team members is easy.

  1. Login to the website
  2. Click My Team
  3. Enter the team members email address and click “Add Team Member”.

 

The new team member is sent a Welcome Email explaining how to get started.

You can resend the welcome email by clicking the envelope icon on the My Team page.

  • Select My Team from the menu
  • Click the team members name
  • Click the envelope icon

 

Pet Sitter Dashboard

  1. View the booking
  2. Press the Invoice button
  3. Press the Preview button
  4. Click Print from your browser menu
  1. View the booking
  2. Press the Invoice button
  3. Press the Preview button
  4. Click Print from your browser menu
  5. Change the Destination to Save As PDF and click Print.

Add your own message to the body and the footer of your invoices.

Maybe you want to tell your customers about your payment terms (Payment due in 7 days) or payment methods (We accept cash, PayPal and Credit Card).


To configure your invoices head over to the My Business page.

You can change the services you offer in “My Services”.

The default services are:

  • Cat Sitting
  • Dog Walking
  • Consultation
  • Key Return
  • Misc

You can change the amount you charge and the name of services. For example, you could rename “Cat Sitting” to “Pet sitting”.

You can add as many other services as you need.

To permanently cancel a booking, view the booking you want to cancel, then press the menu button and then the Cancel booking button.

Be careful, this cannot be undone.

If you want to cancel an appointment (rather than the whole booking) click the Manage appointments button instead.

To permanently delete a booking, view the booking you want to delete, then press the menu button and then the Delete booking button.

Be careful, this cannot be undone.

Long press each button to see what it does.