WHAT’S NEW?

A blue background with mobile phone and 'New' text overlay to represent new features of Pet Sitter Dashboard

June 2022

Reports: There’s a new report called “Booking Requests”. It lists all booking requests and the decision made.
Documents: You can now send documents from within the app. To get started open a document and tap the SEND button.
Booking Forms: The price is now shown next to the booking on the “Booking Forms” page (CUSTOMER > BOOKING FORMS).
Email Report: Tap the new “Customer” icon to go straight to the customer record. Great for fixing broken email addresses.
Invoices: Managing invoices is now more flexible. It’s now possible to delete appointments when you delete an invoice. Great for when a customer cancels a booking and you just want to remove everything.
It’s still possible to delete the invoice without deleting the appointments. In this case, the appointments get billed at the end of the month.
Booking Forms: Finding related bookings is easier. A “Booking Forms” icon has been added throughout the app which lets you jump straight to the list of related bookings.
Dashboard: There are a couple of new icons on the dashboard. The first one shows “Your schedule” and the second one switches between “My Appointments” and “All Appointments”. The icons should make it easier for managers to keep track of appointments.

May 2022

Report Card: We’ve added a “Groomed” option to the report cards. You can now tell your customers when you have groomed their pet.
Booking Forms: We’ve reinstated the “Appointments” button on the booking form page, to make managing appointments easier.
Dashboard: New icons make it easier to switch between “My Appointments” and “All Appointments”.
Google Calendar: You can now see 12 months of appointments in your Google calendar.
Profile: It’s no longer necessary to re-login when deleting your profile.

April 2022

Calendar: The issue which caused the calendar to jump around (when it refreshed) has been fixed.
Tax: Set a tax rate and automatically add it to all your invoices. To get started go to SETTINGS > INVOICES.
Security: We’ve applied the latest security updates to keep you safe and secure.
Fixed: Lots of little bugs have been tidied up this month. We’ll continue doing this throughout April. If you spot anything wrong then please get in touch.

March 2022

Our biggest update ever! There are lots of new things in this month’s update. First, the weekly booking feature has been given a complete overhaul and is easier than ever to use. For example, its easy-peasy to create a weekly dog walking appointment at 1pm on Tuesdays and Thursdays.
Invoices are more flexible. You can choose whether to add all your appointments to one invoice (or continue having one invoice per booking). Plus, invoices can be automatically emailed to your customers at the end of each month. Head over the SETTINGS > INVOICES to turn on this feature.
There are lots of other little tweaks you will spot throughout the app.

February 2022

Fix: Pet Owner Dashboard: Sometimes, the “spinner” got stuck and obscured the dashboard and calendar.

January 2022

New: Pet Owner Dashboard: We’ve strapped on rockets and hit the turbo button! The website is faster and more responsive. The dreaded “spinner” appears a lot less.
New: Emoji support: We’ve replaced the Service avatars with Emoji’s. You can now pick from hundreds of Emoji’s to personalise your services. Emoji’s are a fun addition and show up throughout the app and emails.
To change an emoji just tap Settings > Services and pick a service. Tap the Emoji (next to the display name) to pick an emoji.
New: Calendar: Tame your calendar by removing the event colour. Tap Calendar > Settings > Event Colour and select “None”.
Fix: Invoices: Part payments now appear on the invoice.
New: Customer record: New field added: Parking Available and Parking Notes.
New: Pet record: New field added for cats: Litter Tray.

December 2021

New: Key indicator: Now its easier to organise keys. Key ring information now appears on the dashboard.

November 2021

New: Dashboard: Pull to refresh.
New: Calendar: Pull to refresh.

October 2021

Fix: Some customers could not login. This is now fixed.
New: Calendar colours: Change the appearance of your calendar events. Choose between “Team Member”, “Service” and “Completed”.
New: Calendar settings: The calendar has picked up more settings so now it’s easier than ever to customise your calendar.

September 2021

New: Dashboard: There’s a new tile on the dashboard: “Appointments”. Tap the tile to see all the appointments across all your team members. Great for keeping an eye on your business.
New: Dashboard: The “Emails Sent” and “Emails Failed” tiles have been merged together to make the dashboard easier to read.

August 2021

New: Appointment Limit: Set an appointment limit per day. Once the limit is reached you will see a warning on the booking page and no further bookings will be possible through Pet Owner Dashboard.

New Report card option: “Walked / exercised” added to the report card.
Fix Formula: Sometimes, the price formula on the booking form did not show the correct number of appointments. Although the price was always correct, the formula was misleading.
Fix picture upload website: If you have a poor internet connection, and we can’t upload a photo, we will now tell you the upload failed and give you the opportunity to try again.

July 2021

Fix Pet Owner Dashboard: We’ve squished a couple of bugs which will make the website experience smoother for your customers.
Fix Safari: Pet Sitter Dashboard now works on older versions of Safari (fonts and icons did not always render correctly).
Fix Photo Gallery performance: The Report Card Photos page loads much more quickly now.
New Booking Confirmation page: When a customer confirms a booking they will be presented with a prettier page.
New Calendar Settings: We’ve added a new settings panel to the calendar. It lets you control what appears on your calendar.

June 2021

New Email: When a pet sitter confirms a booking the customer is sent a “booking accepted” email.
New: Calendar: We’ve added warning icons to the calendar. Now you can see at a glance if something needs your attention.
New: Provision Bookings: You can now mark a booking as provisional until a customer confirms the booking.

May 2021

Fix Navigation: It’s easier than ever to navigate around the app. We’ve added new icons and improved sub menus to make things clearer and more consistent.
Fix Invoices: If you changed a pet’s name, the new name did not always appear on some invoices.
New Pet Owner Dashboard: We’ve added a new option which lets you limit when a customer can submit a booking enquiry. Choose from 1 to 14 days.
New Pet Owner Dashboard: We’ve added a new option which lets you ask new customers to give you a call before they register through the pet parents website.
New Pet Owner Dashboard: The customer now gets an email when they submit a booking enquiry through the pet parent website.
New Upgrades: We now accept payment in USD and GBP.

Fix Calendar: Sometimes it’s the small things. The calendar now displays the weekday (Mon, Tue etc.) in the header.
Fix Calendar: It sometimes showed appointments in the wrong order (e.g. afternoon appeared before morning). This is now fixed.
New Report Card: We’ve added some extra options to the report card.

April 2021

New: Pet Sitter Dashboard will now send you a weekly summary of your upcoming appointments. You will start receiving this email automatically. To turn if off head to your profile (under settings) and scroll down to the Email Notifications section.
New: Email notification whenever a customer makes a booking enquiry through the Pet Owner Dashboard.

March 2021

New: Calendar upgrade. The new calendar is faster and more secure. It will let us add exciting new features in the future.

February 2021

New: Delete photo from Customer or Pet profile.
New: Weight field added to pet profile page
Fix: Customers who register through Pet Owner Dashboard are automatically activated. You no longer need to approve them manually.
New: We’ve created an example pet parents website page to inspire you.
Fix: We’ve tweaked Pet Owner Dashboard to make it even easier for your customers to register and login.
New: Provisional bookings now appear on the pet parents calendar.

January 2021

New: Reports have been tweaked to make them easier to understand and quicker to load.
If you are looking for projections (i.e. the value of upcoming work) look under the bookkeeping menu. The Invoice Summary report tells you how much money you are due each month. The Profit and Loss report tells you see how much money you received each month.
New: Send emails direct to customers from within the app.
Fix: We’ve applied the latest security patches. Keeping you safe.

December 2020

New: Key report. This report lists all the keys you hold for customers making it easy to keep track of your customers keys.
New: Let customers know their pets are safe. The new email button on the appointment report card page sends them an email with all the appointment details.
New: A “No Keys” warning icon lets you know when you don’t have keys for an appointment.
New: Business income report. This report tells you how many appointments you have completed and how much they are worth.

New: Mark a pet as deceased when they pass away.
Fix: We’ve applied the latest security patches. Keeping you safe.

November 2020

New: Appointment times now appear on the calendar summary view

Fix: Pet Owner Dashboard is now faster than ever. We’ve squashed bugs and tuned performance.
New: Choose whether to show the “Optional Extras” section of the customer page in Pet Owner Dashboard.
Fix: We’ve applied the latest security patches. Keeping you safe.

October 2020

New: Add Holidays to your calendar.
Holidays let you:
1) Block out days when you are closed
2) Record when a team member is on holiday
3) Enter a public holiday.

To add a holiday: goto your calendar, tap a date and tap ADD A HOLIDAY
A scheduling error will appear if you (or your customer) tries to book an appointment when you are closed. You can decide whether to ignore the error, delete the appointment or assign it to another team member.
If an appointment falls on a public holiday you will see a public holiday reminder. This will remind you to add an additional charge to the booking.
New: Opening Hours. By entering your opening hours you (and your customers) will be shown a warning if you (or they) try to book a service when you are closed. You can decide whether to ignore the error or delete the appointment.
New: The Photo Gallery brings together all your Report Card photos into one place. Perfect for sharing on social media.

Fix: We’ve applied the latest security patches. Keeping you safe.

September 2020

New: Pet Owner Dashboard is a website and app where your customers can enter their details, review bookings and request service.
How does it work? To use Pet Owner Dashboard, your customers must first register and confirm their email address. When they register we will try to match their email address to an existing customer. If we can’t find a match we will ask you to activate their account.

Which services are customers allowed to book? You can decide which services your customers are allowed to book. Head over to the services page to get started.
New: Report Cards make it easy to send your customers feedback and photos. Pet Sitters fill in the report card when they complete an appointment. Pet Parents view the report card through Pet Owner Dashboard.

August 2020

New: Added a back button to the Expenses, Invoices and Profit & Loss pages.
Fix: Typo in the menu on Pets page.
Fix: Date picker on Reports page.
Fix: Managing appointments is much easier and more flexible.
New: “Delete an appointment” added to the calendar menu.
Fix: We’ve applied the latest security patches. Keeping you safe.

July 2020

New: Pricing is now more flexible.
We’ve tweaked the booking form to let you override the appointment price and subtotal amount on every booking form.
Tap the blue Edit icon to get started.

New: Upload and store Word, Excel and PDF documents. Great for keeping contracts, booking forms etc. Documents can be associated with a customer. Great for storing signed contracts and agreements.
To find a document tap the search box and start typing. You can search on the document name, customer name and date.

To view the documents associated with a customer: open the customer, tap the menu and choose Customer Documents.

Change: We’ve tweaked the appearance of invoices. Invoices now show all the appointments.

New: Create new bookings directly from the calendar. Just tap a date on the calendar.
New: Easily compare invoices month-by-month by clicking the Summary button on the invoice page.
Fix: We’ve applied the latest security patches. Keeping you safe.

June 2020

Change: We’ve folded the old schedule page into the calendar page so that you can see everything in one place. Two new buttons make viewing your calendar easier. The overview button removes the clutter whilst the Appts button shows you all your appointments. You can also switch between Month, Week and Day views to really stay on top of your business.

New: Advertise your business on our sister site: petsitterprofiles.com (UK only at launch)
New: Scroll back through previous years on the Profit and Loss page
New: Correct image orientation by tapping the rotate images button
New: Record whether a dog is allowed off lead with the new Allowed off-leash? question on the Pet page
Fix: Some long-running bookings did not appear on the calendar
Fix: We’ve applied the latest security patches

May 2020

New: Pet names now appear throughout the app
New: paid and confirmed icons
New: Pet picker added to booking form page
New: Pet Sitter Club members can download 18 free contracts, forms, disclaimers, and other documents
Fix: The size of pop up boxes after visiting the reports page
Fix: The size of the “send email” pop up on the Invoice page
Fix: The pop up menus got a spring clean
Fix: We’ve applied the latest security patches

April 2020

New: Display a warning when there are unsaved changes.
Fix: The app and website are now quicker to load and they use less data
Fix: iPhone photo upload now asks for permission to access the camera
Fix: Printing is more reliable
Fix: Invoices layout on tablets is fixed
New: A help button has been added to the Calendar Link page
New: Tapping the booking summary at the top of the Invoice page now displays the booking summary popup (rather than switching to the booking)
Fix: The marketing opt-in on the Welcome page is now turned off by default
New: A button has been added to the Customers and Pets page to toggle between them
Fix: We’ve applied the latest security patches

March 2020

New: The email report now lets you see and resend the email
Fix: Print more than one page
Fix: Customised text on invoices was not showing
Fix: Manage upgrades button was not always visible
Fix: Make team member name red when a booking is cancelled
Fix: Text overflow on recurring appointment dialog
Fix: Remove total column from payroll summary report
Fix: We’ve applied the latest security patches

February 2020

New: Deposits
New: Part-payments
New: Refunds
New: Expense tracking
New: Profit and Loss sheet
New: Automated booking confirmations
Fix: We’ve applied the latest security patches
New: Add your pet sitter appointments to your email calendar. Apple, Google, Outlook. Supports any calendar capable of reading iCal format. Read more…
New: We’ve added Invoice Number, Deposit Amount and Payment Due Date to your invoices. You can fully edit each invoice. Just tap to edit.
New: Dashboard: Unpaid Invoices count.
New: Dashboard: Failed Emails count.

January 2020

New: Search the list of pets, customers and booking forms
New: Pets page
New: Change first day of the week
New: Change Date format
New: Settings page
Fix: Clicking the back button on print booking screen returns to the wrong screen
Fix: We’ve applied the latest security patches

December 2019

New: New and improved Schedule page
New: Email report
New: Tablet devices got some love. All pages make better use of the larger screen. Pages expand to fill the screen when a tablet is rotated.
New: Getting to an invoice no longer requires 2 clicks
New: Bigger, bolder popups provide more space and look better on smaller devices
Fix: On the booking form page it is no longer necessary to confirm appointment changes by saving the booking form
Fix: Time picker on some smaller devices did not work
Fix: Remove Notes heading from print booking form page
Fix: Exclude ex-customers from Customer report
Fix: Add booking form – displaying the invoice sometimes crashed
Fix: Print booking form – back button sometimes returned to a blank page
Fix: We’ve applied the latest security patches

November 2019

New: Customer report
Fix: Save appointment – the apply change options are easier and more consistent
Fix: Apply changes to future appointments is now easier
Fix: Uploading pictures is now quicker and more reliable
Fix: Don’t display “Apply Changes?” popup if there is only one appointment
Fix: We’ve applied the latest security patches

October 2019

New: Send invoice and resend welcome now work offline
Internet Explorer is no longer supported. Use Chrome, Safari, Firefox or Edge
Fix: Reports: single row reports did not appear
Fix: Booking form: extending end date didn’t automatically select the correct days
Fix: Booking form popup: changes did not always save
Fix: Print schedule: deleted appointments could sometimes appear
Fix: Customer form: after adding a new customer return to the list page (previously, a blank customer form appeared which made it appear the customer has not been saved)
Fix: We’ve applied the latest security patches

September 2019

New: Change email menu item on the Profile page

New: Delete account menu item on the Profile page
New: Key return menu item on the Customers page
New: Payroll (summary) report.
New: Payroll (breakdown) report.
New: Print button on the reports page. Use this button to print reports and create PDF documents.
New: Download CSV button on the reports page. Use this button to download reports in CSV format (ready for import to Excel).
Fix: New email server. This change makes sending emails more reliable.
Fix: We’ve applied the latest security patches.

August 2019

New: Display appointment number (e.g. Appointment 4 of 6) on appointment popup.

New: Pay Rate input on the Service popup. The flat rate is paid to team members when they complete an appointment. E.g. £10 for delivering leaflets.
New: Payment Percentage input on Team Member popup. When a team member is paid you can decide how much they are paid. E.g. A 50% split will earn the team member £6 on a £12 appointment.
Fix: Improved error handling to increase the reliability of the app.
Fix: Service name missing on booking forms when the service has been deleted.
Fix: We’ve applied the latest security patches.

July 2019

New: Change Invoice Footer. You can now change the Regards, xyz message.
New: Change team members details (name, address, telephone, picture) on the My Team page. This change lets managers set team members details.
New: Resend Welcome Email button on the Team Member popup.
New: Add email address to Team Member popup.
New: Print Weekly Schedule on the Dashboard. This button displays a printer-friendly snapshot of a team member’s appointments.
New: Print booking form.
Fix: Invoices did not display line breaks properly.
Fix: Auto-allocate appointments in solo businesses.
Fix: Onboarding issue prevented the confirm your email address page appearing.
Fix: We’ve applied the latest security patches.

June 2019

New: Improved appointment scheduling. Choose whether to apply changes to future appointments in the series. Choose from:
- Reschedule this appointment
- Reschedule all Wednesdays appointments in series
- Reschedule all appointments in series
New: Appointment viewer on the booking form page. The new viewer makes it easier and faster to manage appointments.
New: Create 6 months appointments (up from 2 months).
New: Recurring appointments. E.g. Mondays, Tuesdays and Wednesday
New: Add Confirmed flag to the booking form page. Use the Confirmed flag to make provisional bookings.

New: Outstanding appointments badge on the Dashboard.
Fix: Unconfirmed label did not fit on screen.
Fix: We’ve applied the latest security patches.

April 2019

New: Custom time slots e.g. 10:00 am – 11:00 am on appointments
New: Click to view pictures
New: New menu item on booking forms to mark the booking as paid
New: Upload picture added to the My Profile, Customer and Pet pages
New: Pet names added to the top of the customer page
New: Input added to the My Business page to set the invoice body
Fix: The number of pets was wrong
Fix: Images on Android are the wrong way round
Fix: Instant app updates
Fix: We’ve applied the latest security patches

February 2019

New: Expanded customer page. Capture detailed customer information
New: Pet page. Capture detailed information about a customer’s pets
New: Key management
New: Display customer and pet information in the appointment popup
Fix: Cancelled bookings were not appearing on the dashboard
Fix: Sort the customer list into alphabetical order
Fix: We’ve applied the latest security patches

January 2019

Change log before February 2019 is not available.